Role Summary

We're looking for a bold, strategic, and execution-focused CEO/COO to lead the business operations, growth, and patient experience transformation of Aman Family Clinics.

As CEO/COO, you'll be the operational and business leader of the clinic, working closely with our Chief Medical Director (CMD) who leads clinical strategy and medical governance. You'll own the business engine: operations, finance, technology, patient experience, team management, and growth strategy.

You'll build efficient systems, scale services, integrate smart technology, and ensure every patient interaction reflects our commitment to accessible, ethical, high-quality care—all while delivering strong financial performance and positioning the clinic for nationwide expansion.

This is a high-impact leadership role for someone who thrives at the intersection of healthcare delivery, business operations, and technology. You'll be building the operational backbone of a clinic network designed to scale across Nigeria, starting with our flagship Abuja location.

If you're energized by the idea of making healthcare work better—smoother operations, happier patients, sustainable growth, and technology that actually helps—this is your opportunity to build something exceptional from the ground up.

 What You'll Own

1. Executive Leadership & Strategic Direction

• Serve as the senior executive responsible for overall business performance, operational excellence, and organizational growth

• Set and execute the clinic's strategic plan in alignment with Aman Health's broader vision

• Lead senior management team and drive cross-functional collaboration

• Partner closely with the Chief Medical Director to ensure clinical excellence and operational efficiency work hand-in-hand

• Represent the clinic to stakeholders, partners, investors, and the community

2. Operational Excellence & Efficiency

• Design, implement, and continuously improve clinical and administrative workflows to reduce wait times, eliminate friction, and maximize productivity

• Monitor and act on operational KPIs: patient throughput, appointment adherence, no-show rates, provider utilization, inventory turnover

• Build systems that scale: patient scheduling, pharmacy operations, diagnostics coordination, supply chain, facility management

• Ensure the clinic runs like clockwork—predictable, efficient, patient-centered

3. Financial Performance & Growth

• Own the clinic's P&L: revenue optimization, cost control, margin management, and cash flow

• Drive profitable growth through service expansion, strategic partnerships, walk-in volume optimization, and ancillary revenue (pharmacy, imaging, lab services)

• Identify new revenue opportunities and business model innovations

• Work closely with Aman HMO to maximize internal patient redirection and care integration

• Deliver on financial targets and ensure long-term sustainability

4. Patient Experience – "The Aman Experience"

• Design and oversee a seamless patient journey from first contact (online/phone booking) through consultation, diagnostics, pharmacy, and post-visit follow-up

• Ensure every touchpoint reflects our values: accessible, transparent, respectful, efficient

• Track and improve Patient Satisfaction Scores (NPS) and translate feedback into operational improvements

• Build a reputation for care that feels different—not just clinically sound, but genuinely patient-centered

5. Technology & Digital Integration

• Lead the adoption and optimization of digital tools: EMR/EHR systems, patient scheduling platforms, inventory management, telehealth capabilities

• Champion technology that reduces administrative burden for staff and improves convenience for patients

• Work with external vendors and internal teams to ensure systems are implemented well and actually used

• Use data and analytics to drive decision-making and operational improvements

6. Team Leadership & Culture

• Build and lead a high-performing, patient-centered team across all functions

• Foster a culture of accountability, collaboration, innovation, and continuous improvement

• Support clinical staff (managed by CMD) with the operational infrastructure they need to focus on patient care

• Lead non-clinical teams: operations, pharmacy, lab, imaging, admin, support staff

• Recruit, develop, and retain top talent across the organization

7. Strategic Expansion & Scalability

• Translate strategic vision into executable operational plans

• Use market insights and performance data to guide decisions and adapt quickly

• Prepare the clinic model for replication: standardize processes, document systems, build operational playbooks

• Lead planning and execution of future clinic locations as the network expands across Nigeria

Who You Are

You bring:

• Bachelor's degree in Medicine, Healthcare Management, Business Administration, Public Health, or a related field

• MBA, MHA, MPH, or equivalent is strongly preferred

• 5–7+ years of senior leadership experience in outpatient care, ambulatory clinics, multi-site healthcare operations, or healthcare business management

• Proven track record of executive-level responsibility: P&L ownership, operational transformation, and business growth

• Demonstrated success improving operational efficiency, patient satisfaction (NPS), and financial performance

• Experience managing digital transformation or significant technology implementations in a healthcare setting

• Deep understanding of healthcare economics, managed care relationships, and lean operations

• Familiarity with HMO provider networks, claims processes, and healthcare reimbursement models is a strong advantage

You are:

• A strategic leader – You think big picture while staying deeply involved in execution

• Operationally excellent – You see inefficiencies others miss and you fix them systematically

• Financially disciplined – You manage budgets tightly and find ways to grow revenue without compromising care quality

• Tech-forward – You believe technology should make healthcare better, and you know how to implement it effectively

• Patient-obsessed – You think about the patient experience in every decision

• A builder and a scaler – You're energized by creating systems, processes, and teams that can grow from one clinic to many

• Collaborative – You'll work closely with the Chief Medical Director, clinical teams, and Aman Health leadership

• Mission-aligned – You care about building something ethical, accessible, and impactful

Why This Role Matters

Aman Family Clinics is the first step toward a nationwide network of ethical, high-quality outpatient care. The systems, workflows, technology stack, operational culture, and business model you build here will become the template for clinics across Nigeria.

You'll have the opportunity to:

• Lead the business and operational strategy of a growing healthcare organization

• Build the operational foundation of a scalable clinic model

• Work directly with the Chief Medical Director and Aman Health Board

• Shape the patient experience for thousands of Nigerians

• Prove that healthcare can be both excellent and financially sustainable

• Be part of an integrated healthcare ecosystem (HMO + Clinics + Health-tech) that's redefining how care is delivered in Nigeria

Compensation & Benefits

• Monthly Salary: ₦900,000 - ₦1,200,000

• Performance-Based Bonuses: Tied to clinic financial performance, patient satisfaction, and operational KPIs

• Paid Annual Leave + Leave Allowances

• Health Insurance: Full coverage for you and your family through Aman HMO

• Professional Development: Support for continued learning and certifications

• Equity/Ownership Consideration: Potential for performance-based equity participation (to be discussed)

• Impact: The opportunity to build something that improves healthcare access for millions

How to Apply

Send your CV and a brief note (300–400 words) addressing:

1. Why you're interested in this CEO/COO role at Aman Family Clinics specifically

2. One example of how you've led operational or business transformation in a healthcare setting

3. Your perspective on the role of technology in outpatient care delivery

4. What excites you about building something new in Nigerian healthcare
   
   Email to: hello@amanhealth.ng